Frequently Asked Questions
Everything you need to know about your Houseofceylan experience.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that sale items are final sale and cannot be returned.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.
Are your materials sustainably sourced?
At Houseofceylan, we are committed to ethical fashion. We work closely with our manufacturers to ensure high-quality fabrics and fair labor practices across our supply chain.
Can I track my order?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.